Services

Community Engagement Planning and Delivery
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We can plan out your engagement from the strategic level to on-the-ground operational. Our planning includes elements like:

  • Stakeholder identification and analysis

  • Data mapping frameworks

  • Risk and issues management

  • Method and tools development

  • Deliberative engagement planning and facilitation  

  • Engagement communications promotion and content 

  • Survey development and testing including online (using various platforms)

  • Engagement and project evaluation

 

With our experienced team we can also deliver a wide range of engagement activities including place-based pop-ups, events and launches, online surveys, activities and forums, facilitation of groups and meetings and deliberative processes.

 

All of these activities can be supported by our ChatterBoxes – a fleet of bright yellow innovative pop-up trailers that can take engagement to busy locations (outdoors and indoors), targeting hard to reach groups including the silent majority. We also offer a leasing and branding pop-up trailer option tailored to your organisation.

Community visioning and long-term planning
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We have extensive experience in working with organisations to plan and deliver comprehensive engagement programs for community visioning projects and development of long-term strategies. Examples of some projects we have worked on include:

 

  • Whitehorse 2040 Community Vision (current)

  • Glen Eira Community Vision – Glen Eira City Council

  • MV2040 – community vision for Moonee Valley City Council

  • Whittlesea 2040 Our Future Vision – community vision for Whittlesea Council

  • Municipal Early Years Plan and Positive Ageing Plan - Macedon Ranges Shire Council

  • Bass Coast Living Young Plan – Bass Coast Shire

  • Your Peninsula 2021 - Council Plan and Municipal Health and Wellbeing Plan Mornington Peninsula Shire Council

  • Wyndham Coastal Management Plan

  • Hobsons Bay Coastal Management Plan

Strategic communications and issues management
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We can meet all your communications and issues management needs for any engagement project including:

  • Developing communication and social media plans

  • Developing key messages

  • Identifying and analysing key stakeholders

  • Analysing and mitigating potential issues

  • Mapping out and planning for the political environment

  • Developing promotional content including for social media

Facilitation
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We are experienced facilitators and can lead a range of workshops including stakeholder workshops, school workshops, world café style workshops, deliberative sessions, town hall meetings, community forums and focus groups.

 

Our workshops are always:

  • Designed to achieve a full understanding of stakeholder issues

  • Planned to effectively manage competing or differing perspectives

  • Tailored to meet the needs of each stakeholder group

  • Interactive and creative to ensure high levels of participation

  • Planned to ensure information is gathered in line with data requirements and evaluation criteria

Data analysis and reporting
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As part of our planning process we map out data needs and frameworks and ensure our engagement activities and questions line up with these requirements.

 

Our data analysis includes:

  • Descriptive analysis for participation profiles

  • Statistical analysis for likert-scale type responses to closed-ended questions

  • Content and thematic analysis for personalised, free text responses to open-ended questions

 

Our services also include development of engagement reports (high level or detailed), as well as engagement summaries and presentations.

Training and capacity building
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We offer a range of training and mentoring services to build engagement capacity within organisations including:

  • Setting up and training a group of engagement champions

  • Training on the job at pop-ups activities and co-facilitated workshops

  • One-on-one mentoring opportunities

  • Programmed series of training sessions

  • Information/education sessions delivered with groups of staff, Councillors or Executive groups

Innovative and inclusive enaggement methods and tools
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We love the challenge of making community engagement innovative, creative, inclusive and fun while still ensuring we achieve project and data objectives. Some of our innovative engagement tools include:

  • Giant chatboards

  • Dotmocracy voting boards using images (where people can vote using dots)

  • Big ideas drawing sheets

  • Voting pods

  • Big idea speech bubbles

  • Props, costumes and the use of artists (to help people/ children think outside the box and use their imagination)